We offer DHL Express Shipping (3-5 business days) options for quick and secure delivery of your items. Shipping may be delayed during public holidays.
Order processing times vary depending on the product and location. Typically, it takes 1-3 business days to process an order before it is shipped. You will receive a confirmation email with tracking details once your order has been dispatched.
- United States & International Regions: Free standard shipping on orders over USD 250
- United Kingdom: Free standard shipping on orders over GBP 250
- EU: Free standard shipping on orders over EUR 250
- Singapore: Free standard shipping on orders over SGD 450
- Australia: Free standard shipping on orders over AUD 450
- Hong Kong: Free standard shipping on orders over HKD 2600
- Canada: Free standard shipping on orders over CAD 450
Please note that delivery times are estimates and may vary, particularly during European public holidays.
Once your order has shipped, you will receive an email with your tracking number. You can also view your order details by signing into your account and visiting the order history section.
When ordering multiple items, they may be shipped separately.
We partner with DHL Express to provide expedited worldwide shipping. Deliveries typically occur Monday to Friday, between 9 a.m. and 5 p.m. (local time). We coordinate closely with our shipping partners and boutiques to minimise any potential delays.
LARENZE currently ships within Australia, United States of America, United Kingdom, Canada, Japan, New Zealand, Singapore, Hong Kong, Saudi Arabia, United Arab Emirates, Kuwait, Bahrain, Qatar, Mexico, Poland and countries within the European Union.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please go to your account and click "Create Return" next to the order you would like to return and follow the prompts. Please note that duties and shipping fees may not be refunded and return costs are paid by the customer.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any order, shipping, returns or refund question at hello@larenze.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@larenze.com.
Duties and taxes are included in your order and you will not be required to make any additional payments to the courier upon importation. Any applicable duties and taxes are specified in the checkout. Please note that duties and shipping fees may not be refunded if the product is returned.
Authenticity Guaranteed: Every item we offer is sourced exclusively from our trusted network of authorised boutiques, distributors, and wholesale partners across Europe. Each supplier is carefully vetted by our team to ensure they meet the highest standards of quality, provenance, and reliability.
All products are guaranteed to be 100% authentic, brand new, and supplied with original tags and packaging. We work only with partners who provide verified products.
As a UK registered company, LARENZE operates with full transparency and in strict compliance with all regulations, with a zero-tolerance policy toward counterfeit items.
At LARENZE you can shop in your native currency including GBP, EUR, USD, AUD, CAD, AED and more. Select your country and currency in the header or footer of the website.
We accept a wide variety of payment options from Apple Pay, American Express, Visa, Mastercard, Klarna and more. Please see the full list of options at checkout. All payments are processed through a secure checkout system provided by Shopify and Stripe.
Orders can be canceled before they are prepared for shipment. To request a cancellation, check your order status in the “Orders” section of your account and contact our Client Services team as soon as possible at hello@larenze.com with your order number.
Please note that we cannot cancel an order if the order has already been marked for dispatch.
We are committed to keeping your personal data and payment details secure and confidential. You can find additional information on the Privacy Policy page.
If you are experiencing issues with your account please email Client Services at hello@larenze.com and a member of our team will reply within 24 hours.
