We offer standard (4-6 business days) and express international shipping (3-5 business days) options for quick and secure delivery of your items, available for an additional fee regardless of the order amount. Shipping may be delayed during public holidays.

• United States & International Regions: Free standard shipping on orders over USD 250
• Singapore: Free standard shipping on orders over SGD 300
• Australia: Free standard shipping on orders over AUD 300
• Hong Kong: Free standard shipping on orders over HKD 1500
• United Kingdom: Free standard shipping on orders over GBP 250
• Canada: Free standard shipping on orders over CAD 250

Please note that delivery times are estimates and may vary, particularly during European public holidays.

Once your order has shipped, you will receive an email with your tracking number. You can also view your order details by signing into your account and visiting the order history section.

When ordering multiple items, they may be shipped separately. 

We partner with DHL Express to provide expedited worldwide shipping. Deliveries typically occur Monday to Friday, between 9 a.m. and 5 p.m. (local time). We coordinate closely with our shipping partners and boutiques to minimize any potential delays.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please go to your account and click "Create Return" next to the order you would like to return and follow the prompts. Please note that duties and shipping fees may not be refunded.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any order, shipping, returns or refund question at orders@larenze.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at orders@larenze.com.

Duties and taxes are included in your order and you will not be required to make any additional payments to the courier upon importation (with a few countries as exceptions, see below). Any applicable duties and taxes are specified in the checkout. In the event the product is returned taxes will be refunded.